Strategy Audits · Q3 2026 · Four places remainEnquire
Strategy — Discipline 02

Consumer Psychology

Why they buy — in their words, not your deck.

JTBDObjectionsTriggers
The Premise

Buyers rarely say what actually moves them. We find out.

The Install

Four Depths Of The Buyer

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IThe Voice

Deep Interviews

Jobs-to-be-done, straight from the buyer.

JTBD InterviewsVerbatimsDecision Timeline
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IIThe Friction

Objection Mapping

Every reason they hesitate, catalogued.

Objection MapTrust GapsProof Needs
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IIIThe Spark

Trigger Analysis

The moments that start a purchase.

Buying TriggersSwitching MomentsChannel Habits
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IVThe Brief

Psychology Brief

Truths your creative can finally use.

Persona TruthsMessage TestsCreative Brief
7+research touches before contact
40%of objections never voiced aloud
2.3×authority growth, year one
Selected Work

In The Field

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Fig. I — The Interview

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Fig. II — The Transcript

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Fig. III — The Pattern

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Fig. IV — The Brief

“The diagnostic alone was worth more than the last two agencies combined.”

Shruti Venkat — Founder, D2C Wellness

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The Standard

Verbatims Over Assumptions

Strategy built on what buyers said — recorded, patterned, proven.

See The Framework
The Application

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Before You Ask

Quiet Answers

How many interviews are enough?

We interview to pattern saturation — typically 12–20 deep conversations, recorded and verbatim-coded.

Who recruits the participants?

We do — real buyers and lost deals, screened, incentivised, and recorded with consent.

Qualitative or quantitative?

Qual finds the language; quant sizes it. You get both, in that order.

Can we observe the interviews?

Yes — live listening rooms, with a debrief after every session.

Begin

Hear What The Market Won’t Tell You

Reply within 27 minutes · Four places remain for Q3

Four places remain · Q3 2026 Book a Strategy Audit